Last updated: September 1, 2026
Made-to-Order Products
Bad-Ass Kitties products are made specifically for you after your order is placed. Because we do not maintain inventory, we generally cannot accept returns or exchanges for:
- Choosing the wrong size or color
- Changing your mind
- Buyer’s remorse
- Minor variations that are normal to the printing, embroidery or manufacturing process
Please review the product description and size information carefully before placing your order.
Damaged, Defective or Incorrect Products
If your product arrives damaged, defective, misprinted or different from what you ordered, contact us within 30 days of delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photographs showing the product and the issue
- A photograph of the shipping package or label when relevant
After reviewing the claim, we may offer a replacement or refund. We may request additional photographs or information before approving a claim.
You generally will not need to return a damaged or defective product unless we provide specific return instructions.
Order Changes and Cancellations
Orders may be submitted for production quickly, sometimes within one hour.
Contact us immediately if you need to change or cancel an order. We will attempt to accommodate your request, but changes and cancellations cannot be guaranteed after production has begun.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered because the address entered during checkout was incorrect or incomplete, additional production and shipping charges may be required to reproduce or resend the order.
Lost or Delayed Packages
Production and delivery dates are estimates and are not guaranteed.
If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors and the shipping carrier before contacting us.
If tracking has stopped updating or the package appears to be lost, contact us through our Contact page. We will investigate the shipment and determine whether a replacement or refund is appropriate.
Refunds
Approved refunds will be issued to the original payment method.
After a refund is processed, the time required for it to appear in your account depends on your bank, card issuer or payment provider. Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrect or otherwise eligible under applicable law.
Unauthorized Returns
Do not mail a product to the address shown on its shipping label, to Printify, or to a print provider unless Bad-Ass Kitties gives you written return instructions.
Products returned without authorization may not be received or eligible for a refund.
Your Legal Rights
Nothing in this policy limits any consumer rights that cannot legally be waived. Where applicable law provides greater rights, those rights will apply.
Contact Us
For assistance with an order, replacement or refund request, contact Bad-Ass Kitties through our Contact page: https://www.badasskitties.com/contact